Refund Policy

Paid plans are sold by Paddle, acting as our authorized reseller and Merchant of Record. The Paddle entity depends on your location and is shown at checkout. Paddle processes payments, taxes, invoices, cancellations, and refunds for paid plans.

Subscriptions

• We offer a voluntary 14-day money-back guarantee: request a refund within 14 days of a charge and we will refund it in full, even if you have started using the paid features.
• You can cancel at any time in your account settings or through Paddle. Cancelling stops future renewals; you keep access to paid features until the end of the period you have already paid for. After the 14-day window we do not refund the unused part of a period, except where the law requires.
• Annual plans are covered by the same 14-day guarantee from the date of each charge, including renewals.
• We will give advance notice of any change to a recurring price; it applies from your next renewal.
• If we discontinue a paid feature or plan during a period you have already paid for, we will refund or credit the unused portion, in line with your statutory rights.

Free tier

The free tier costs nothing, so there is nothing to refund.

Technical problems and defects

If a technical problem or material defect prevents you from accessing paid features, please contact us first at support@inkroll.gg so we can try to fix it. If we cannot resolve it within a reasonable time, we will provide a refund or credit. Your statutory rights are unaffected.

Fair use of refunds

We may decline a refund where we reasonably believe there is fraud, abuse of this policy, repeated refund requests, or misuse of the Service. This does not affect your mandatory consumer rights.

Your statutory rights

Depending on where you live, you may have separate cancellation, withdrawal, refund, repair, or replacement rights under consumer law. Nothing in this policy limits those rights.

How to request a refund

Email support@inkroll.gg with your account email and the charge in question, or request it through the link in your Paddle receipt, your account billing page, or Paddle buyer support (paddle.net). Refunds are issued to your original payment method by Paddle. See also our Terms of Service.